Returns at a glance
30 days
Request a return within 30 days of receiving your item.
Request first
Do not send an item back before your return request is accepted.
10 business days
Approved refunds are processed to the original payment method within this period.
Eligibility
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is also required.
How to start a return
with your order details and the item you would like to return.
Wait for confirmation that the return is accepted and for the return destination and instructions.
Do not send an item to an address shown elsewhere on the site unless Oak & Origin support confirms that address for your return.
Return destination:
provided with an accepted return request. Please do not send a parcel until Oak & Origin support has confirmed where it should go.
Damaged, defective or incorrect items
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact Oak & Origin promptly so the issue can be assessed and the next step confirmed.
Exceptions and exchanges
The current Shopify refund policy states that sale items and gift cards are not returnable. It also lists certain custom, personal-care, perishable and hazardous items as non-returnable. Contact support if you are unsure whether an item is eligible.
For an exchange, the current policy asks customers to return the original item and, once that return is accepted, place a separate order for the replacement.
European Union orders
The current Shopify refund policy includes a 14-day cooling-off period for merchandise shipped into the European Union, subject to the policy conditions.
Refund timing
After a return is received and inspected, Oak & Origin will confirm whether the refund is approved. Approved refunds are processed to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since a refund was approved, contact
OakOrigin@Outlook.com